• You will need access to a computer, smartphone, or tablet
  • Have a strong wi-fi connection and use the latest version of Google Chrome
  • Be in a well-lit, HIPAA-compliant private area
  • Dress professionally
  • Stay focused on the patient—no distractions or unnecessary movement
  • Ask thoughtful, appropriate questions to assess the member’s chief complaints
  • Wear “wireless”headphones
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